Refund & Cancellation Policy

Effective Date: 01 June 2026 Fully Compliant

1. Subscription Licensing Model

All software platforms offered by GV Systems Technologies, including the E360 Workforce Intelligence Platform and VelVyntra SaaS Platform, are provided on a subscription-licensing basis (monthly, quarterly, semi-annually, annually, or through custom multi-year enterprise contracts).

Subscriptions represent a prepayment for access to our cloud services and platform support. Consequently, subscriptions are generally non-refundable and non-creditable after order activation and provisioning.

2. Refund Eligibility Criteria

While payments are typically non-refundable, GV Systems Technologies will investigate and may issue refunds or credits under the following limited circumstances:

  • Duplicate Transactions: The payment gateway charges a customer multiple times due to system delay or network interruption for the same order.
  • Billing Discrepancies: System errors resulting in invoice amounts higher than the selected subscription, license counts, or active add-on options.
  • Service Provisioning Failure: The system fails to register, generate, or deliver active licenses, onboarding instructions, or admin panel credentials within 72 hours of a verified payment.
  • Unresolved Technical Obstacles: Verified technical faults on the platform side that completely prevent license activation, and which our support team cannot resolve within 10 business days of notification.

3. Refund Submission and Review

To apply for a refund under any eligible criteria, the client must submit a request to our billing desk at . The request must contain:

  1. The primary subscriber's registered name and email.
  2. The Razorpay Order ID or Payment ID.
  3. The date and exact amount of the transaction.
  4. A detailed explanation of the request (along with screenshots of payment receipts or error pages).

All requests are investigated by our accounts department within 7 business days of receipt. Approval or rejection of the refund request is at the sole discretion of GV Systems Technologies.

4. Refund Processing Windows

Once a refund request is approved, we will process the credit back to the original source payment method (bank account, credit/debit card, or UPI address) used during checkout. Approved refunds are credited within 15 to 30 business days, subject to standard banking clearing times and billing cycles.

5. Cancellation Procedures

Customers can cancel their subscriptions at any time. To cancel a subscription:

  • Submit a cancellation request at least 7 days before the next renewal billing date by writing to .
  • Upon cancellation, the platform access and licenses will remain active until the end of the current prepaid billing period.
  • No partial refunds or credits will be issued for unused portions of an active billing cycle.
  • At the end of the current billing period, the subscription will terminate, device communication agents will disconnect, and admin portal logins will be deactivated.

6. Contact Billing Desk

For any queries related to billing details, payment status, refunds, or invoice adjustments, please contact our billing department at .